Free Shipping on Orders Over SPP
Free Shipping on Orders Over $99
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MICYN is an online marketplace connecting buyers with independent sellers. Unless expressly identified otherwise, independent sellers are responsible for processing, packaging, shipping, and delivering products purchased through the Platform.
Sellers must:
Sellers may not advertise a handling or delivery timeline without a reasonable basis for meeting it.
Processing time is the period a seller needs to prepare an order before transferring it to a shipping carrier. Processing times vary by seller, product, quantity, and customization requirements.
The estimated processing time should appear on the product page, seller policy, order confirmation, or checkout page. Processing time generally does not include carrier transit time, weekends, holidays, customs, or delays outside the seller’s reasonable control.
Delivery dates displayed on MICYN are estimates unless an express written guarantee is provided. Actual delivery may vary because of seller handling time, shipping method, carrier performance, destination, weather, holidays, customs, incorrect addresses, transportation interruptions, and other circumstances outside reasonable control.
If a seller cannot ship within the advertised or promised period, MICYN or the seller may notify the buyer and provide available options, which may include accepting a revised shipping date, canceling the delayed portion of the order, or receiving a refund for unshipped merchandise.
Sellers must comply with applicable prompt-delivery rules. Where required, a seller who cannot ship within the promised time, or within the legally applicable period when no time is stated, must obtain the buyer’s consent to a delay or provide a prompt refund for the unshipped merchandise.
Shipping charges may be determined by the seller, product weight or dimensions, delivery destination, carrier, shipping method, order value, or an applicable promotion. Available charges should be displayed before the buyer submits an order.
Free-shipping offers may be subject to minimum order amounts, eligible products, seller participation, geographic restrictions, and promotional periods. A free-shipping threshold may apply separately to each seller when an order contains products from multiple sellers.
Products purchased from different sellers may be processed and shipped separately. Buyers may receive multiple packages, tracking numbers, seller communications, and delivery dates. Completing one checkout does not mean that all products will arrive together.
When tracking is available, sellers should upload the carrier and tracking number promptly. Tracking may take time to become active after a shipping label is created. MICYN does not control carrier-tracking systems and is not responsible for temporary tracking errors or delayed carrier scans.
Buyers are responsible for providing a complete and accurate delivery address, including recipient name, street address, apartment or unit number, city, state, postal code, and required telephone information.
MICYN and sellers may be unable to change an address after an order has been processed. Additional shipping costs or losses resulting from an inaccurate or incomplete address may be the buyer’s responsibility where permitted by law.
If a package is returned because of an incorrect address, refused delivery, failure to collect, repeated unsuccessful delivery attempts, or buyer unavailability, the buyer may be responsible for additional shipping charges before the product is resent. Original shipping charges may be non-refundable where permitted by law and clearly disclosed.
When tracking shows no delivery or a shipment appears lost, the buyer should contact the seller and MICYN support. The seller may be required to contact the carrier, open an investigation, provide shipment records, replace the item, or issue a refund where required by policy or law.
MICYN may review tracking, payment, and communication records but does not guarantee carrier reimbursement or a particular claim result.
When tracking shows delivery but the package cannot be located, the buyer should:
MICYN or the seller may request additional evidence before determining available remedies.
Buyers should inspect products promptly after delivery. A damaged- or incorrect-product report should include the order number, a description of the issue, clear photographs of the product and packaging, the shipping label, and other information reasonably requested.
Buyers should retain the product, packaging, accessories, and shipping materials until the claim is resolved. Discarding evidence may affect available remedies.
MICYN currently supports shipping within the United States only. Sellers may not accept international orders unless MICYN expressly introduces international-shipping functionality.
International availability depends on the seller, product, destination, carrier, and applicable law. International buyers may be responsible for customs duties, import taxes, brokerage fees, local handling charges, import restrictions, and customs delays. MICYN does not control customs authorities and cannot guarantee that a product is permitted in every destination.
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Certain products may not be shipped to particular locations because of legal, safety, carrier, licensing, age, or seller restrictions. Orders may be rejected or canceled when fulfillment would violate a law, carrier rule, payment-provider requirement, or MICYN policy.
Buyers should request an address change or cancellation immediately. A seller may be unable to modify or cancel an order after it has been processed, packed, customized, or transferred to a carrier. Cancellation rights required by applicable law remain unaffected.
MICYN and sellers are not responsible for delivery delays caused by events outside reasonable control, including severe weather, natural disasters, fire, war, civil unrest, labor disruption, carrier interruption, utility failure, internet outage, government action, customs action, epidemic, pandemic, or transportation emergency. This provision does not remove obligations that cannot legally be excluded.
For shipping assistance, provide the order number, seller name, product name, tracking number, explanation of the issue, and relevant photographs or documents.