FAQ
FOR BUYERS
BUYER QUESTION
What is MICYN?
MICYN is an online marketplace that connects shoppers with independent sellers. Buyers can browse available products, review seller information, and place orders through the marketplace.
Is it free to shop on MICYN?
Creating a buyer account and browsing products is free. Buyers are responsible for product prices, applicable taxes, shipping charges, and any other costs displayed before checkout.
Do I need an account to place an order?
Account requirements may depend on the checkout setup. Creating an account is recommended because it allows you to review orders, save account information, and communicate more easily about purchases.
How do I place an order?
Select a product, review its details, choose any available options, and add it to your cart. When ready, proceed to checkout and review the total price, shipping information, and payment details before submitting your order.
Who sells the products on MICYN?
Products are offered by independent sellers using the MICYN marketplace. Seller information should appear on the product page or seller-store page.
Who ships my order?
Unless otherwise stated, individual sellers are responsible for preparing and shipping their orders. Shipping methods, costs, and estimated delivery periods may vary by seller.
Can products from different sellers arrive separately?
Yes. Products purchased from different sellers may be processed and shipped separately. You may receive different tracking details and delivery dates for each order.
How can I track my order?
Log in to your MICYN account and open the Orders section. Available tracking details will appear after the seller processes and ships the order.
Does MICYN offer free shipping?
Free shipping may be available on eligible products or orders. Any applicable minimum order amount, product restrictions, or seller conditions should be displayed before checkout.
Can I cancel an order?
Cancellation options depend on the order status and seller policy. Contact the seller or MICYN support as soon as possible. An order may not be cancellable after it has been processed or shipped.
What should I do if my item arrives damaged or incorrect?
Document the issue with clear photos and contact the seller or MICYN support promptly. Include your order number and a description of the problem.
How do returns and refunds work?
Return eligibility depends on the applicable marketplace and seller policies. Review the product information and return terms before purchasing. Approved refunds may require the product to be returned in its original condition.
How do I contact a seller?
Use the available seller-contact or messaging feature on the product, order, or seller-store page. Do not share passwords or sensitive payment information in messages.
How do I report a product or seller?
Use the Report Listing option where available or contact MICYN support with the product link, seller name, and reason for the report.
FOR SELLERS
SELLER QUESTION
How do I become a seller on MICYN?
Create an account, select the seller-registration option, provide the required profile information, and complete any identity or business verification required by the platform.
Is it free to create a seller account?
Seller registration is currently [insert accurate policy]. Any listing, transaction, subscription, promotional, or optional service fees should be shown clearly before they apply.
What information is needed to become a seller?
Depending on the seller type, MICYN may request your name, business name, contact details, address, tax information, payment details, and identity or business-verification documents.
What products can I sell?
Sellers may list products that comply with MICYN’s Seller Agreement, Prohibited Products Policy, intellectual property rules, and applicable laws. MICYN may remove listings that violate marketplace standards.
How do I create a product listing?
Open the Seller Dashboard, select Add Product, and provide the product name, description, images, price, quantity, category, condition, shipping details, and other required information.
What type of product photos should I use?
Use clear, well-lit photos that accurately represent the product being sold. Avoid misleading edits, unrelated images, visible watermarks from other marketplaces, or images you do not have permission to use.
Who is responsible for shipping?
Unless a separate fulfillment service is offered, sellers are responsible for packaging, shipping, tracking, and delivering their orders according to the shipping information displayed to buyers.
How do I manage my inventory?
Use the Seller Dashboard to update product quantities, prices, availability, and listing status. Sellers should keep inventory accurate to avoid accepting orders for unavailable items.
When do sellers receive payment?
Seller payouts depend on MICYN’s payment process and payout schedule. The final website should publish a detailed Payment and Payout Policy explaining timing, fees, holds, refunds, and required account information.
Can I offer wholesale pricing?
Wholesale or bulk pricing may be available where supported. Sellers should clearly display quantity requirements, unit pricing, fulfillment times, and any applicable restrictions.
What happens if a buyer reports a problem?
Sellers should respond promptly and provide relevant order, shipping, and product information. MICYN may review communication, tracking details, seller policies, and other evidence when assisting with a dispute.
Can MICYN suspend a seller account?
MICYN may restrict or suspend seller access for policy violations, fraudulent activity, repeated customer complaints, prohibited products, unresolved orders, or other conduct that creates risk for buyers or the marketplace.